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What is the general return policy?
What is the bat return policy?
How do I return an item?
What is your guarantee policy?
Will I be refunded my shipping and handling charges on my return?
Can I use standard balls in my pitching machine instead of pitching machine balls?
What forms of shipping do you offer?
What methods of payment are acceptable?
What does the (-9) on my bat mean?
What does BPF on a bat mean?
How does cold weather affect my bat? At what temperature should I not use my bat?
How can I break my glove in?
How do I measure a glove?
Do I have to pay sales tax?
I lost my receipt, can I get a copy of my invoice?

What is the general return policy?
We strive for complete satisfaction to all our customers! If you are not totally satisfied with your purchase, just return the item in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges within 30 days of purchase. Shop Extra Innings will not honor returns for merchandise that has been used. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 20% depending on the manufacturer's policy. We'll refund shipping charges on incorrectly shipped or defective merchandise. Please insure any returned merchandise, as we cannot be held responsible for lost packages. Click here for further details on our RETURN POLICY

What is the bat return policy?

Bats

Aluminum and composite bats carry the manufacturer's warranty. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" packaging.

Aluminum:
DO NOT take the plastic wrapper off of your new bat upon receipt. Once the plastic wrapper is taken off, the bat cannot be returned to Shop Extra Innings. If the bat is, or becomes, defective, the bat MUST be returned directly to the manufacturer.

Wood:
Once the wood bat has been used, it cannot be returned to Shop Extra Innings. Once the bat has been used, there is NO WARRANTY on wood bats. Neither Shop Extra Innings, nor the manufacturer will accept returns for broken, cracked or otherwise defective wood bats.

Click here for further details on our Bat Return Policy

How do I return an item?
If you are not satisfied with your purchase simply return your item(s) in the original condition including all tags, packaging and accessories within 30 days and you will receive a prompt exchange or refund, excluding shipping charges.

When returning your item(s) be sure to include what you wish to exchange your item for, or simply indicate you wish to receive a refund.  We suggest you insure your package since we cannot accept responsibility for uninsured packages.  We will send any merchandise you request in exchange via standard ground shipping, unless otherwise noted.

You can return the package on your own by shipping it to Shop Extra Innings 264 South Main St Middleton MA 01949.  Be sure to include your full name, address, city, state and zip along with your return information.   

NOTE - Bat Returns are Different
Aluminum bats carry the manufacturer's warranty in addition to our 30-day Guarantee. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" packaging.

What is your guarantee policy?
All items we sell are guaranteed under the manufacturer's limited warranty. Aluminum pr Composite Bat warranties vary by manufacturer and occasionally change during the year. Please be sure to check current warranty guidelines with the manufacturer.

Will I be refunded my shipping and handling charges on my return?
Shop Extra Innings will refund any customer shipping and handling charges if a mistake was made by Shop Extra Innings. For more information see question "How do I return an item?

Can I use standard balls in my pitching machine instead of pitching machine balls?
In general, yes, they will fit but it is not recommended. Pitching machine balls are designed specifically for use in these machines, and provide the highest performance, best durability and most important, truest flight. If regular balls are used in a machine: 1) balls may become scuffed and disfigured, 2) because of the laces, the balls will not shoot out of the machine in a consistent location, and/or 3) the machine may suffer minor damages, or may malfunction.

What forms of shipping do you offer?
Shop Extra Innings offers UPS Next Day, UPS 2nd Day, Standard Ground shipping and Saturday Delivery.

What methods of payment are acceptable?
Visa, MasterCard, Discover and American Express

What does the (-9) on my bat mean?
The alloy and composite bats are measured by length and weight. The -9 refers to the length of the bat minus the weight of the bat. As an example if you purchase a 31" bat that weighs 22 ounces you are purchasing a -9 bat.

What does BPF on a bat mean?
BPF is an acronym for Bat Performance Factor. It is determined in testing laboratories by creating and measuring ball-bat collisions according to American Society for Testing and Materials (ASTM) standards. Please note that a bat that meets the 1.2 standard does not mean that the bat's rating is 1.2, this simply means that it does not exceed the 1.2 standard.

How does cold weather affect my bat? At what temperature should I not use my bat?
Manufacturers recommend that you do not use a bat below 60 degrees Fahrenheit.

How can I break my glove in?
Recommended techniques differ from manufacturer to manufacturer, but some of the most common techniques include treatments such as conditioning cream, saddle soap, or glove oil. Also, temperature treatments such as heat in the trunk of a car can help the process along. One thing you must be sure to do when treating your glove is to place a ball in the glove to properly form the pocket. It is also helpful to keep a ball in the glove when not in use to maintain the shape and prevent flattening of the pocket any combination of these treatments will help but ultimately constant use of the glove will break it in.

How do I measure a glove?
Measurement of gloves differs by manufacturer, but the most common technique is to take a flexible measuring tape and measure from the bottom of the heel to the top of the glove in between the webbing and the index finger along the inside of the glove.

Do I have to pay sales tax?
Since we are located in Massachusetts, orders shipping to Massachusetts are required to have sales tax added to the total. Shop Extra Innings charges the current sales tax rates based on your location. The only exceptions are customers with proof of tax exemption.

I lost my receipt, can I get a copy of my invoice?
Yes, you may email us at sales@shopextrainnings.com to request a copy of your receipt. Please provide as much information as you can gather to help our customer service representative research your order: customer name, credit card number, date of purchase, phone number and address will help to speed the process. Please allow 24 hours for our customer service representatives to process your request. Copies of receipts can be emailed or faxed to the customer.