General Return Policy
We strive for complete satisfaction to all our customers! If you are not totally satisfied with your purchase, just return the item in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges within 30 days of purchase. Shop Extra Innings will not honor returns for merchandise that has been used. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 20% depending on the manufacturer's policy. We'll refund shipping charges on incorrectly shipped or defective merchandise. Please insure any returned merchandise, as we cannot be held responsible for lost packages
Please ship all other returns to: Shop Extra Innings, 264 South Main St, Middleton, MA 01949 (we do not accept COD's). We recommend UPS Ground or US Mail Priority Insured. It is important to provide proof of return and you may want to protect yourself against loss or damage. Please include the back of your packing list if possible. If not, please include reason for return, contact name/phone number and name, address and zip code of the person who placed the order. We will refund actual shipping costs from a UPS label or postage on damaged merchandise or mis-shipment. We will not refund shipping costs on these types of returns shipped via express services such as; Federal Express overnight or 2-day service. Merchandise returned with excessive use, damaged, soiled or over 30 days from date of purchase, may be subject to a restocking fee, credit slip refund or refused and returned. Returns over 60 days will be replaced against defects only. Books, videos, software, DVD'S, clearance items and customized products are non-returnable unless defective. We are not responsible for the cost of shipping if items have to be returned. If you would like to exchange an item for an incorrectly ordered item, you must include reshipping charges. If your package is returned to us by the carrier due to the package being refused or an incorrect/invalid address, you are responsible for reshipping charges or a 20% restocking fee if not reshipped. If you are returning any portion of an order that included a shipping promotion, shipping will be re-calculated based on the portion of the order that you keep, and your account will be charged accordingly.
Shoes and Apparel
We offer the following guidelines for trying on apparel or footwear. We recommend that you try on all apparel and footwear immediately upon receipt. We offer the following guidelines to follow in case they do not fit and you may wish to return them. Before trying on jerseys/tops, please remove makeup, perfumes and deodorant. For an accurate fit we recommend trying on all items as they will be worn. Do not try on over other clothing. Underwear must be worn while trying on garments. When trying on long pants, please remove shoes as to not stretch the pant leg. Please do not remove tags or mark on tags attached to garments. When trying on shoes, please use socks, and only on clean surfaces (such as carpet). Do not wear outdoors. All apparel and footwear must be returned in the same condition as you received them within 30 days. Shoes must be returned in their original box. The box must be put inside another box to be returned.
Aluminum and composite bats carry the manufacturer's warranty. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" packaging.
DO NOT take the plastic wrapper off of your new bat upon receipt. Once the plastic wrapper is taken off, the bat cannot be returned to Shop Extra Innings. If the bat is, or becomes, defective, the bat MUST be returned directly to the manufacturer. A list of manufacturer phone numbers has been listed below for your convenience. Defective bat returns CANNOT be accepted by Shop Extra Innings.
Once the wood bat has been used, it cannot be returned to Shop Extra Innings. Once the bat has been used, there is NO WARRANTY on wood bats. Neither Shop Extra Innings, nor the manufacturer will accept returns for broken, cracked or otherwise defective wood bats.
DAMAGE DURING SHIPMENT
If merchandise was damaged in shipment, you must report the damage at once to your local carrier (UPS, FedEX, Post Office or Truck Line). You MUST hold the original carton and damaged merchandise for inspection, otherwise no claim will be honored.